Call 877-872-2821

Return/Refund Policy

BVC products carry a 14-day refund policy from the date of delivery unless otherwise stated.

  • All returns must be returned in a "sellable" condition in order to receive a refund.
  • Opened consumable products or damaged products cannot be refunded.
  • A BVC issued Return Merchant Authorization (RMA) number must be written on the outside of the return box. If there is no RMA on the box the return will not be accepted and no refund will be issued.
  • BVC is not responsible for refunding the shipping costs to either originally send or to return products. The customer is responsible for all shipping costs.
  • Items received after the 14-day money-back guarantee are NON-refundable.
  • If BVC deems that the return was not due to a faulty product, a 10% restocking fee applies to all returns. This fee is calculated on the cost of the product(s) only.

Credit Card Purchases

If the product(s) were originally purchased with a credit card, a refund will be issued to the same credit card, less the 10% restocking fee and shipping and handling, within 3 days of the date of return.

Check Purchases

If the product(s) were originally purchased with a bank draft or check, there will be a minimum of a 30-day waiting period before a refund check will be issued unless affiliate/customer provides a copy of the bank draft or check from his or her financial institution.

Third-Party Purchases

Products purchased from third-party companies (i.e. Machinery dealers, etc.) carry their own refund policies. Please see the companies' individual Websites for their current Return/refund policy.

View Videos

Better Vacuum Cups, Inc. has added some valuable videos to our website. Please take a look at the videos for flat/grid tables, pod & rail machines and plasma routers. Watch for more videos to be added in the coming months.


Better Vacuum Cups Inc. was founded by Mike McClaran in January 2005 and is located in Chino Hills, California. Mike McClaran has been in the CNC Woodworking industry for the past 26+ years. He is widely known in the industry and dates back to his father and grandfather being the first CR Onsrud dealer on the West Coast. Mike opened his own company servicing Biesse machinery in January 2005. Prior to his opening he was employed by Biesse Group America as a Senior Technician for 9+ years. Other former employers include HolzHer, Stiles and REAlbright.




"G'day Jill, just a quick email to let you know all parts have arrived, and all working well. Thankyou you so much for your help, it will save us a lot of headaches in the future. Cheers, PS, anybody in Australia looking for reference just pass them on to us, more than happy to help promote your product."

J.R. Neilson

"I was quite impressed with a display of Better Vacuum Cups product line at a show in Las Vegas and decided to take a chance. Our results have been nothing but positive. From customer service to the performance of the products themselves, we have been extremely happy. We are now able to vacuum parts down that we would have never dreamt possible prior to. Setup time has also been greatly reduced, as there is no longer need to add and remove clamps. The cups perform, and we are very happy with our decision. J.R. Neilson (Busellato pod & rail)"

Robert Wood

"We're able to route grooves over the entire face of 3/8\" x 8\" x 10\' rough-sawn (and fairly warped) alder planks using only 8 vacuum cups with no difficulty. Robert Wood - Also video on home page was recorded on Ellis Woods Biesse Rover B Flat Table by Robert Wood."

Mailing Address:
4195 Chino Hills Parkway #448
Chino Hills, CA 91709
Warehouse Address:
3833 Schaefer Avenue, Unit B
Chino, CA 91710
Toll Free 877-872-2821
(909) 606-0140
See why we're "Better"...
We provide proven quality products that many major machinery manufactures endorse. Our name fits the quality of our products, they truly are Better Vacuum Cups!